GENERAL DATA PROTECTION REGULATIONS (GDPR)
Redlam Surgery has a legal duty to explain how we use any personal information we collect about you as a registered patient at the practice. Staff at this practice maintains records about your health and the treatment you receive in electronic and paper format.
What information do we collect about you?
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test, results, X-rays etc and any other relevant information to enable us to deliver effective medical care.
How we will use your information
Your data is collected for the purpose of providing direct patient care: however we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research: however we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.
In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data such as date of birth, and information about your health which is recorded in coded form: for example the clinical code for diabetes or blood pressure.
Processing your information in this way and obtaining your consent ensures we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.
How we contact/inform patients
Redlam Surgery contacts patients/carers/parents/guardians by phone letter and text in accordance with the health and social care act 2012.
Article 6(e) Public Task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
Article 9(h) for the purposes of preventative or occupational medicine, for the assessment of working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care.
Maintaining confidentiality and accessing your records
We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Informations Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information please contact the surgery. Furthermore, should you identify any inaccuracies you have a right to have the inaccurate data corrected.
Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long term conditions e.g cancer. Your information is collected by a number of sources, including Redlam Surgery; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.
Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.
You have a right to object to your information being shared. Should you wish to opt out of data collection please contact a member of staff who will explain how can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.
In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration. These will be held at Primary Care Support England.
What to do if you have any questions
- Contact the practice’s data controller via email. GP Practices are data controllers for the data they hold about their patients.
- Write to the data controller at Redlam Surgery, 62 Redlam, Blackburn BB2 1UW
- Ask to speak to the practice manager Mark Bolton, or their deputy Ashlie Allison/Jessica Houghton.
In the unlikely event that you are unhappy with any element of our data-processing methods you have the right to lodge a complaint with the ICO. For further details visit ico.org.uk and select ‘Raising a concern’.